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DOI Check

Procedure Library

1. Overview and Context This procedure checks the DOI extracted from a PDF against the PDF. 2. ...

Updated 4 days ago by Vincent

DOI Extraction

Procedure Library

1. Overview and Context This procedure extracts the DOIs from a PDF by means of a custom Python ...

Updated 4 days ago by Vincent

Final PDF Check

Procedure Library

1. Overview and Context This is the final check of the PDF before the DOIs are extracted from it...

Updated 4 days ago by Vincent

Library Metrics Report – Process

Service Reporting Management (SRM) Library Metrics Report

We currently receive Ebook Interaction Reports with IP-level usage data from two platforms: Proje...

Updated 4 days ago by Vincent

Activity and Financial Report – Process

Service Reporting Management (SRM) Activity and Financial Report

Work on our Annual Financial and Activity Report over the previous year is started in February ea...

Updated 4 days ago by Vincent

Activity and Financial Report – Overview

Service Reporting Management (SRM) Activity and Financial Report

Report Title Activity and Financial Report Service Provider punctum books Servi...

Updated 4 days ago by Vincent

Library Metrics Report – Overview

Service Reporting Management (SRM) Library Metrics Report

Report Title Library Metrics Report Service Provider punctum books Service Met...

Updated 4 days ago by Vincent

Post-Publication Erratum Request

Incident and Service Request Management... Service Requests

Updated 4 days ago by Vincent

Stock Request

Incident and Service Request Management... Service Requests

Overview Customer Type Distributor Communication Channel Email Purpose...

Updated 4 days ago by Vincent

Author Copies

Incident and Service Request Management... Service Requests

Overview Customer Type Author Communication Channel Email Purpose The p...

Updated 4 days ago by Vincent

Payment Method Change

Incident and Service Request Management... Service Requests

Updated 4 days ago by Vincent

Publication Download Doesn't Work

Incident and Service Request Management... Incidents

Updated 4 days ago by Vincent

Book Production Query

Incident and Service Request Management... Service Requests

search FAQ add to FAQ

Updated 4 days ago by Vincent

Social Media

Customer Relationship Management (CRM) Communication Channels

Updated 4 days ago by Vincent

Chat

Customer Relationship Management (CRM) Communication Channels

Updated 4 days ago by Vincent

Email

Customer Relationship Management (CRM) Communication Channels

Updated 4 days ago by Vincent

Distributor

Customer Relationship Management (CRM) Customer Types

Updated 4 days ago by Vincent

Library

Customer Relationship Management (CRM) Customer Types

Updated 4 days ago by Vincent

Reader

Customer Relationship Management (CRM) Customer Types

Updated 4 days ago by Vincent

Author

Customer Relationship Management (CRM) Customer Types

Updated 4 days ago by Vincent