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Translation Request

Incident and Service Request Management... Service Requests

Overview Customer Type Publisher Communication Channel Email Purpose ...

Updated 1 week ago by Vincent

High-Resolution Cover Request

Incident and Service Request Management... Service Requests

When an author or publicity outlet request a high-/print-resolution cover. Document Control ...

Updated 1 week ago by Vincent

Usage Figures Request

Incident and Service Request Management... Service Requests

When an author asks for usage stats, either sales figures or downloads. Document Control ...

Updated 1 week ago by Vincent

Blurb Correction Request

Incident and Service Request Management... Service Requests

when it is requested the blurb is changed after Eileen reviewed it > to be approved by Eileen Do...

Updated 1 week ago by Vincent

Post-Publication Erratum Request

Incident and Service Request Management... Service Requests

When an author wants to change something post-publication Document Control Document ID I...

Updated 1 week ago by Vincent

Book Production Query

Incident and Service Request Management... Service Requests

When an author wants to know something about the production process. search FAQ add to FAQ Doc...

Updated 1 week ago by Vincent

Payment Method Change

Incident and Service Request Management... Service Requests

When a subscriber wants to change their payment method Document Control Document ID ISRM...

Updated 1 week ago by Vincent

Subscription Cancellation

Incident and Service Request Management... Service Requests

The donations and membership from the Support page directly link to Stripe and Paypal, and data a...

Updated 1 week ago by Vincent

Internet Archive Usage Data Python Script

Script Library

import requestsimport csv Define the list of item IDs and the time perioditem_ids = ["f755b169-b...

Updated 1 week ago by Vincent

M1 Investment Portfolio Transactions

Monthly Procedures

On the M1 Investment Portfolio backend go to Account > View Account Settings > Documents. Downloa...

Updated 2 weeks ago by Vincent

Paypal Transactions in Foreign Currency

Monthly Procedures

Outgoing Paypal transactions in foreign currency need to be added to Paypal manually, as they are...

Updated 2 weeks ago by Vincent

Amazon Payouts

Monthly Procedures

On a monthly basis, Amazon pays out our book sales per Amazon domain/currency group. In the KDP b...

Updated 2 weeks ago by Vincent

OBC Payouts

Monthly Procedures

On a monthly basis, the Open Book Collective transfers funds to our account for library subscript...

Updated 2 weeks ago by Vincent

Stripe Payouts

Monthly Procedures

Stripe does a monthly payout, but this amount does not correspond logically to any subset of paym...

Updated 2 weeks ago by Vincent

Typesetting – Process

Service Portfolio Management (SPM) Typesetting

1. Introduction 2. Goal & Objectives The primary goal of this process is to release a reviewed,...

Updated 2 weeks ago by Vincent

Print Distribution Product Page Creation

Procedure Library

1. Overview and Context This procedure creates a web page on the Asterism Books distribution web...

Updated 2 weeks ago by Vincent

Epub Generation

Procedure Library

1. Overview and Context This procedure transfers Ebook PDF, Alt Text, Typesetting Files, Front C...

Updated 2 weeks ago by Vincent

Manuscript Submission and Review – Process

Service Portfolio Management (SPM) Manuscript Submission and Review

1. Introduction 2. Goal & Objectives The primary goal of this process is to review incoming man...

Updated 4 weeks ago by Vincent

Metadata Record Creation

Procedure Library

1. Overview and Context 2. Triggers The execution of this procedure is usually triggered by ...

Updated 4 weeks ago by Vincent

External Manuscript Review

Procedure Library

1. Overview and Context After a contract has been signed, the manuscript is submitted to externa...

Updated 4 weeks ago by Vincent