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Books

About Our Book Production Process

Everything you may want to know about our book production process, from contract to promotion. Different aspects are covered on...

About Submitting Your Manuscript

Annual Procedures

Configuration Management (CONFM)

Customer Relationship Management (CRM)

Edited Collection Guidelines

Editor guidelines for the submission of edited.

FAQ

Our frequently asked questions. If anything is not clear in our documentation, you may find it here!

Incident and Service Request Management (ISRM)

Invoice Management

Monograph Guidelines

Author guidelines for the submission of monographs.

Monthly Procedures

Policy Library

Problem Management (PM)

Procedure Library

Quarterly Procedures

Script Library

Scripts

Different types of scripts to extract data here and there.

Service Component Library