Incident and Service Request Management (ISRM)
Incidents
Service Requests
Stock Request
Overview Customer Type Distributor Communication Channel Email Purpose...
Author Copies
Overview Customer Type Author Communication Channel Email Purpose The p...
Subscription Cancellation
The donations and membership from the Support page directly link to Stripe and Paypal, and data a...
Payment Method Change
When a subscriber wants to change their payment method Document Control Document ID ISRM...
Book Production Query
When an author wants to know something about the production process. search FAQ add to FAQ Doc...
Post-Publication Erratum Request
When an author wants to change something post-publication Document Control Document ID I...
Blurb Correction Request
when it is requested the blurb is changed after Eileen reviewed it > to be approved by Eileen Do...
Usage Figures Request
When an author asks for usage stats, either sales figures or downloads. Document Control ...
High-Resolution Cover Request
When an author or publicity outlet request a high-/print-resolution cover. Document Control ...
Translation Request
Overview Customer Type Publisher Communication Channel Email Purpose ...