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Godaddy
Author Copies
Overview Customer Type Author Communication Channel Email Purpose The purpose of this procedure is to respond to an author requesting author copies. Steps Ordering Log in to the KDP backend: https://kdp.amazon.com/en_US/b...
Stock Request
Overview Customer Type Distributor Communication Channel Email Purpose The purpose of this procedure is to respond to a distributor request for restocking. Steps: Asterism Books Ordering Our US distributor Asterism Bo...
Subscription Cancellation
The donations and membership from the Support page directly link to Stripe and Paypal, and data are no longer stored locally on our website. As a result, these subscriptions are managed directly in the Stripe and Paypal backends. Cancellation in Stripe Membe...
Payment Method Change
When a subscriber wants to change their payment method Document Control Document ID ISRM-SR-004 Document Owner Vincent Version 1.0 Last Date of Change November 28, 2025 Next Review Due Date Version & Change Tracking 1....
Publication Download Doesn't Work
Subscription Management
Platform Stripe Status Live Notes Currently live on website. All new subscriptions run through Stripe. We can actively manage these subscriptions, as well as legacy subscriptions via Paid Memberships Pro, via the Stripe Dashboard. ...
Conference Calling
Zoom
Administration – Service Overview
Service name Administration Service status Live Service description The management of all software platforms needed for the administration of the company. SERVICE MANAGEMENT INFORMATION Service Owner Eileen (eileen@punc...
Godaddy Hosting
Supplier Godaddy URL https://www.godaddy.com/ Contact Service Agreement Description Hosting of websites Notes Dependencies Administration
Author
Reader
Library
Distributor
Chat
Social Media
Social Media
Platform Instagram Status Live Notes Profile: https://www.instagram.com/punctum_books/ Dependencies Outreach Platform Twitter/X Status Live Notes Profile: https://x.com/punctum_books Dep...
Book Production Query
When an author wants to know something about the production process. search FAQ add to FAQ Document Control Document ID ISRM-SR-005 Document Owner Vincent Version 1.0 Last Date of Change November 28, 2025 Next Review Due Date ...
Book Publication – Service Overview
Service name Book Publication Service status Live Service description The publication of a proofed manuscript in print, PDF, and EPUB editions. SERVICE MANAGEMENT INFORMATION Service Owner Vincent (vincent@punctumbooks.c...