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312 total results found

Godaddy

Supplier Relationship Management (SUPPM) Supplier Database

Supplier

Author Copies

Incident and Service Request Management... Service Requests

Overview Customer Type Author Communication Channel Email Purpose The purpose of this procedure is to respond to an author requesting author copies. Steps Ordering Log in to the KDP backend: https://kdp.amazon.com/en_US/b...

Stock Request

Incident and Service Request Management... Service Requests

Overview Customer Type Distributor Communication Channel Email Purpose The purpose of this procedure is to respond to a distributor request for restocking. Steps: Asterism Books Ordering Our US distributor Asterism Bo...

Subscription Cancellation

Incident and Service Request Management... Service Requests

The donations and membership from the Support page directly link to Stripe and Paypal, and data are no longer stored locally on our website. As a result, these subscriptions are managed directly in the Stripe and Paypal backends. Cancellation in Stripe Membe...

Payment Method Change

Incident and Service Request Management... Service Requests

When a subscriber wants to change their payment method Document Control Document ID ISRM-SR-004 Document Owner Vincent Version 1.0 Last Date of Change November 28, 2025 Next Review Due Date Version & Change Tracking 1....

Publication Download Doesn't Work

Incident and Service Request Management... Incidents

Subscription Management

Service Component Library

Platform Stripe Status Live Notes Currently live on website. All new subscriptions run through Stripe. We can actively manage these subscriptions, as well as legacy subscriptions via Paid Memberships Pro, via the Stripe Dashboard. ...

Service Component

Conference Calling

Service Component Library

Zoom

Service Component

Administration – Service Overview

Service Portfolio Management (SPM) Administration

Service name Administration Service status Live Service description The management of all software platforms needed for the administration of the company.  SERVICE MANAGEMENT INFORMATION Service Owner Eileen (eileen@punc...

Service Overview
Service Status
Live
In Service Catalog
No

Godaddy Hosting

Configuration Management (CONFM) Configuration Management Database

Supplier Godaddy URL https://www.godaddy.com/  Contact Service Agreement Description Hosting of websites Notes Dependencies Administration

Configuration Item

Author

Customer Relationship Management (CRM) Customer Types

Reader

Customer Relationship Management (CRM) Customer Types

Library

Customer Relationship Management (CRM) Customer Types

Distributor

Customer Relationship Management (CRM) Customer Types

Email

Customer Relationship Management (CRM) Communication Channels

Chat

Customer Relationship Management (CRM) Communication Channels

Social Media

Customer Relationship Management (CRM) Communication Channels

Social Media

Service Component Library

Platform Instagram Status Live Notes Profile: https://www.instagram.com/punctum_books/  Dependencies Outreach Platform Twitter/X Status Live Notes Profile: https://x.com/punctum_books  Dep...

Service Component

Book Production Query

Incident and Service Request Management... Service Requests

When an author wants to know something about the production process. search FAQ add to FAQ Document Control Document ID ISRM-SR-005 Document Owner Vincent Version 1.0 Last Date of Change November 28, 2025 Next Review Due Date ...

Book Publication – Service Overview

Service Portfolio Management (SPM) Book Publication

Service name Book Publication Service status Live Service description The publication of a proofed manuscript in print, PDF, and EPUB editions. SERVICE MANAGEMENT INFORMATION Service Owner Vincent (vincent@punctumbooks.c...

Service Overview
Service Status
Live
In Service Catalog
Yes