Subscription Cancellation

The donations and membership from the Support page directly link to Stripe and Paypal, and data are no longer stored locally on our website. As a result, these subscriptions are managed directly in the Stripe and Paypal backends.

Cancellation in Stripe

Memberships can be found in the leftside menu under Costumers > Subscriptions.

In this list you can both the legacy subscriptions (identified with a hex code), and the new ones through Easy Digital Downloads. To cancel a subscription, click on the pertinent email address and select Cancel Subscription under the ellipsis menu in the upper right corner.

Cancellation in Paypal

Cancellation through Paypal is not possible from our end. The customer should enter their own Paypal account and cancel the subscription from there.

Paid Memberships Pro

Paid Membership Pro subscriptions run through both Paypal and Stripe, and are managed through the punctum books backend. Because Paid Membership Pro stores customer details on the Wordpress site, this is no longer a secure way to manage subscriptions. These are to be slowly phased out.

Cancellation

Membership can be edited and canceled by clicking on the pertinent account. To cancel, change Membership Level to -- None --.