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312 total results found

Payment Method Change

Incident and Service Request Management... Service Requests

When a subscriber wants to change their payment method Document Control Document ID ISRM-SR-004 Document Owner Vincent Version 1.0 Last Date of Change November 28, 2025 Next Review Due Date Version & Change Tracking 1....

Publication Download Doesn't Work

Incident and Service Request Management... Incidents

Subscription Management

Service Component Library

Platform Stripe Status Live Notes Currently live on website. All new subscriptions run through Stripe. We can actively manage these subscriptions, as well as legacy subscriptions via Paid Memberships Pro, via the Stripe Dashboard. ...

Service Component

Conference Calling

Service Component Library

Zoom

Service Component

Administration – Service Overview

Service Portfolio Management (SPM) Administration

Service name Administration Service status Live Service description The management of all software platforms needed for the administration of the company.  SERVICE MANAGEMENT INFORMATION Service Owner Eileen (eileen@punctumbooks.com)  Service...

Service Overview
Service Status
Live
In Service Catalog
No

Godaddy Hosting

Configuration Management (CONFM) Configuration Management Database

Supplier Godaddy URL https://www.godaddy.com/  Contact Service Agreement Description Hosting of websites Notes Dependencies Administration

Configuration Item

Author

Customer Relationship Management (CRM) Customer Types

Reader

Customer Relationship Management (CRM) Customer Types

Library

Customer Relationship Management (CRM) Customer Types

Distributor

Customer Relationship Management (CRM) Customer Types

Email

Customer Relationship Management (CRM) Communication Channels

Chat

Customer Relationship Management (CRM) Communication Channels

Social Media

Customer Relationship Management (CRM) Communication Channels

Social Media

Service Component Library

Platform Instagram Status Live Notes Profile: https://www.instagram.com/punctum_books/  Dependencies Outreach Platform Twitter/X Status Live Notes Profile: https://x.com/punctum_books  Dep...

Service Component

Book Production Query

Incident and Service Request Management... Service Requests

When an author wants to know something about the production process. search FAQ add to FAQ Document Control Document ID ISRM-SR-005 Document Owner Vincent Version 1.0 Last Date of Change November 28, 2025 Next Review Due Date ...

Book Publication – Service Overview

Service Portfolio Management (SPM) Book Publication

Service name Book Publication Service status Live Service description The publication of a proofed manuscript in print, PDF, and EPUB editions. SERVICE MANAGEMENT INFORMATION Service Owner Vincent (vincent@punctumbooks.c...

Service Overview
Service Status
Live
In Service Catalog
Yes

Book Publication – Process

Service Portfolio Management (SPM) Book Publication

1. Introduction The publication or release of a monograph or edited collection is a major moment in the lifecycle of a manuscript. At this point the "finished product" is released to the world and disseminated through the various channels that we have at our d...

Process

DOI Extraction

Service Component Library

Platform Python 3 Status Live Notes Manually run via command line Dependencies Book Publication

Service Component